Privacy Policy
Last updated: 28 June 2026
Introduction
Holistic Hounds ("we", "our", "us") is committed to protecting your privacy and handling your personal information responsibly. This Privacy Policy explains how we collect, use, store and protect your personal data when you visit www.holistichounds.net, create an account, place an order or contact us.
We process your personal information in accordance with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
Who We Are
Holistic Hounds
Website: www.holistichounds.net
Email: info@holistichounds.net
If you have any questions about this Privacy Policy or how we handle your data, please contact us using the details above.
Information We Collect
Depending on how you use our website, we may collect:
Information you provide
Your name
Billing and delivery addresses
Email address
Telephone number
Account login details
Order history
Any information you provide through our contact form
Newsletter preferences
Information collected automatically
When you visit our website, we may automatically collect:
IP address
Browser type and version
Device information
Pages visited
Time spent on the website
Referring websites
Cookie data
Analytics information
How We Use Your Information
We use your personal information to:
Process and fulfil your orders
Create and manage your customer account
Process payments securely
Deliver your purchases
Respond to enquiries
Provide customer support
Send order confirmations and delivery updates
Send marketing communications where you have chosen to receive them
Improve our website and customer experience
Prevent fraud and maintain website security
Comply with legal obligations
Legal Basis for Processing
We process your personal information under one or more of the following legal bases:
Performance of a contract (to fulfil your order)
Compliance with legal obligations
Legitimate interests (such as improving our services and preventing fraud)
Your consent (for marketing communications and certain cookies)
Payments
Payments are processed securely using Square.
We do not store your full payment card details. Payment information is handled securely by Square in accordance with their own privacy and security policies.
Delivery
To deliver your orders, we share only the information necessary with our delivery partners. This typically includes:
Name
Delivery address
Contact details where required
We use a range of reputable courier services depending on the size and destination of your order.
Marketing
If you create an account or choose to receive marketing communications, we may send you updates about:
New products
Special offers
Promotions
Company news
You can unsubscribe from marketing emails at any time by clicking the unsubscribe link included in our emails or by contacting us.
Cookies
Our website uses cookies to:
Keep the website functioning correctly
Remember your preferences
Improve your browsing experience
Analyse website traffic
Measure website performance
Support our marketing activities
Some cookies are essential for the operation of the website, while others require your consent.
You can manage your cookie preferences through your browser settings or our cookie banner.
Analytics
We use analytics tools, including Google Analytics, to understand how visitors use our website. This helps us improve our products, services and customer experience.
Analytics data is generally collected in an aggregated or anonymised form where possible.
Customer Accounts
If you create an account, we store your account information securely so you can:
View previous orders
Save delivery information
Manage your account
Access future purchases more easily
You are responsible for keeping your login credentials confidential.
How Long We Keep Your Data
We keep your personal information only for as long as necessary to:
Fulfil your orders
Meet legal, accounting and tax requirements
Resolve disputes
Enforce our agreements
When your information is no longer required, it will be securely deleted or anonymised.
Sharing Your Information
We do not sell your personal information.
We only share your data where necessary with trusted service providers, including:
Square (payment processing)
Courier and delivery companies
Website hosting and technical service providers
Analytics providers
These organisations only receive the information necessary to perform their services.
Keeping Your Information Secure
We take appropriate technical and organisational measures to protect your personal information against:
Unauthorised access
Loss
Misuse
Alteration
Disclosure
While no online system can be guaranteed completely secure, we continually work to protect your information.
Your Rights
Under UK data protection law, you have the right to:
Access your personal information
Correct inaccurate information
Request deletion of your data where applicable
Restrict processing
Object to processing
Request transfer of your information (data portability)
Withdraw consent where processing is based on consent
To exercise any of these rights, please contact us using the details above.
Complaints
If you are unhappy with how we handle your personal information, we encourage you to contact us first so we can try to resolve the issue.
You also have the right to lodge a complaint with the Information Commissioner's Office (ICO).
Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in legal requirements or our business practices.
Any updates will be published on this page with a revised "Last updated" date.
Contact Us
Holistic Hounds
Website: www.holistichounds.net
Email: info@holistichounds.net
If you have any questions about this Privacy Policy or your personal information, please contact us and we will be happy to help.