Sales Terms & Conditions
Last updated: 28 June 2026
1. Introduction
These Sales Terms & Conditions govern the sale of products by Holistic Hounds through www.holistichounds.net.
By placing an order with us, you agree to be bound by these Terms & Conditions.
If you have any questions, please contact us at info@holistichounds.net before placing your order.
2. About Us
Holistic Hounds
Website: www.holistichounds.net
Email: info@holistichounds.net
3. Ordering
When you place an order, you are making an offer to purchase the goods.
Your order is not accepted until we send confirmation that it has been processed.
We reserve the right to refuse or cancel an order where:
A product is unavailable.
Pricing errors have occurred.
Payment cannot be authorised.
Fraud is suspected.
We reasonably believe the order cannot be fulfilled.
4. Pricing
All prices shown on our website are in Pounds Sterling (£).
Prices may change without notice, but changes will not affect orders already accepted.
Delivery charges, where applicable, will be shown before you complete your purchase.
5. Payment
Payment is processed securely through Square.
We do not store your full payment card details.
Orders will not be dispatched until payment has been successfully authorised.
6. Delivery
We aim to dispatch orders as quickly as possible.
Delivery times provided are estimates only and cannot be guaranteed.
We use a range of reputable courier services depending on the destination, parcel size and service required.
Risk in the goods passes to you once the order has been delivered to the delivery address provided.
7. Product Information
We make every effort to ensure product descriptions, images and prices are accurate.
Images are provided for illustration purposes and packaging may occasionally differ from that shown due to manufacturer updates.
Pet food should always be stored according to the manufacturer's recommendations.
Customers are responsible for ensuring products are suitable for their pet before purchase.
If you are unsure whether a product is appropriate for your pet, please seek veterinary advice before feeding.
8. Returns and Refunds
Due to the nature of the products we sell and for hygiene and food safety reasons, we do not accept returns of pet food or treats that have been correctly supplied, once they have been dispatched or delivered.
This policy helps ensure the integrity and safety of all food products supplied to our customers.
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
If your order:
arrives damaged,
is faulty,
is not as described,
is past its use-by or best-before date upon delivery, or
is the wrong item,
please contact us within 48 hours of delivery at info@holistichounds.net, including photographs where possible. We will investigate the issue and, where appropriate, provide a replacement, refund or other remedy in accordance with your legal rights.
9. Cancellations
Orders may be cancelled before they have been dispatched.
Once an order containing pet food has been dispatched, it cannot normally be cancelled or returned due to food safety and hygiene requirements, except where your statutory rights apply.
10. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
To the fullest extent permitted by law, Holistic Hounds shall not be liable for indirect or consequential losses arising from the use of products purchased from our website.
Our total liability shall not exceed the purchase price of the goods concerned.
11. Intellectual Property
All content on this website, including text, logos, graphics and images, remains the property of Holistic Hounds or its licensors and may not be copied or reproduced without permission.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy and Cookie Policy, available on our website.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact
Holistic Hounds
Website: www.holistichounds.net
Email: info@holistichounds.netSales Terms & Conditions
Last updated: 28 June 2026
1. Introduction
These Sales Terms & Conditions govern the sale of products by Holistic Hounds through www.holistichounds.net.
By placing an order with us, you agree to be bound by these Terms & Conditions.
If you have any questions, please contact us at info@holistichounds.net before placing your order.
2. About Us
Holistic Hounds
Website: www.holistichounds.net
Email: info@holistichounds.net
3. Ordering
When you place an order, you are making an offer to purchase the goods.
Your order is not accepted until we send confirmation that it has been processed.
We reserve the right to refuse or cancel an order where:
A product is unavailable.
Pricing errors have occurred.
Payment cannot be authorised.
Fraud is suspected.
We reasonably believe the order cannot be fulfilled.
4. Pricing
All prices shown on our website are in Pounds Sterling (£).
Prices may change without notice, but changes will not affect orders already accepted.
Delivery charges, where applicable, will be shown before you complete your purchase.
5. Payment
Payment is processed securely through Square.
We do not store your full payment card details.
Orders will not be dispatched until payment has been successfully authorised.
6. Delivery
We aim to dispatch orders as quickly as possible.
Delivery times provided are estimates only and cannot be guaranteed.
We use a range of reputable courier services depending on the destination, parcel size and service required.
Risk in the goods passes to you once the order has been delivered to the delivery address provided.
7. Product Information
We make every effort to ensure product descriptions, images and prices are accurate.
Images are provided for illustration purposes and packaging may occasionally differ from that shown due to manufacturer updates.
Pet food should always be stored according to the manufacturer's recommendations.
Customers are responsible for ensuring products are suitable for their pet before purchase.
If you are unsure whether a product is appropriate for your pet, please seek veterinary advice before feeding.
8. Returns and Refunds
Due to the nature of the products we sell and for hygiene and food safety reasons, we do not accept returns of pet food or treats that have been correctly supplied, once they have been dispatched or delivered.
This policy helps ensure the integrity and safety of all food products supplied to our customers.
Nothing in these Terms affects your statutory rights under the Consumer Rights Act 2015.
If your order:
arrives damaged,
is faulty,
is not as described,
is past its use-by or best-before date upon delivery, or
is the wrong item,
please contact us within 48 hours of delivery at info@holistichounds.net, including photographs where possible. We will investigate the issue and, where appropriate, provide a replacement, refund or other remedy in accordance with your legal rights.
9. Cancellations
Orders may be cancelled before they have been dispatched.
Once an order containing pet food has been dispatched, it cannot normally be cancelled or returned due to food safety and hygiene requirements, except where your statutory rights apply.
10. Limitation of Liability
Nothing in these Terms excludes or limits liability where it would be unlawful to do so.
To the fullest extent permitted by law, Holistic Hounds shall not be liable for indirect or consequential losses arising from the use of products purchased from our website.
Our total liability shall not exceed the purchase price of the goods concerned.
11. Intellectual Property
All content on this website, including text, logos, graphics and images, remains the property of Holistic Hounds or its licensors and may not be copied or reproduced without permission.
12. Privacy
Your personal information is handled in accordance with our Privacy Policy and Cookie Policy, available on our website.
13. Governing Law
These Terms & Conditions are governed by the laws of England and Wales.
Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.
14. Contact
Holistic Hounds
Website: www.holistichounds.net
Email: info@holistichounds.net